Non-existent Customer Service

Good day Customer Service at Mall@Reds Spec-savers might not really be worth complaining about. No one seems to be trained in any form of customer service, or care about it. Caring about people is definitely not a priority. I have had to make numerous phone calls to them just to get contact lenses ordered (since January 2016). In order to get any feedback, one must phone yourself. Information is not passed on thus more phone calls are required, from my side. When I did speak to individuals, it was as-if I am bothering them. Abrupt and rude reactions are the norm rather than friendly, as with the not so competent service. I am simply tired of going there. Having to phone and follow up. Knowing that I have to call again leaves a bad taste in my mouth. And I do have to call again. Just half an hour ago I was put on hold without being told if the person I asked for is busy with a client, or on another call. I was left hanging. After a while I hung up as no-one was checking back in with me or picking up on their side. I called from my cell-phone. It is costing me money... I had to call back. Again. Who can one speak to? Because I have spoken to the manager before, but it did not seem to help. Thank you for this service. Sandra de Wet-du Toit