NO service - service provider

I went for my eye examination on the 3rd January. Got the new lenses put on my previous frames on the 16th January, after I had to phone to follow up on such a long wait. Over the weekend I had severe headaches when wearing the glasses, booked another examination for the 20th, where it was seen that the lenses were wrong and had to be substituted. The new lenses were supposedly ordered. On the 3rd of Feb, I had to go back to find out what was happening (as they don't do follow ups), I was told the lenses had just arrived. The following day I then returned to the lab have my lenses fitted on my frames. Until today no-one (once again) hasn't phoned me to follow up, no-one has phoned to apologised for what happed, having spent just under R9000 on lenses they weren't able to give me a cloth to clean the lenses or any of their promotions which they had. If I had spent less money and bought the whole package (lenses and frames) I probably would have received something.<br> My biggest unsatisfication goes to the fact of there being no phone calls made to follow up or to inform of the estimated time of arrival of the lenses.