No Service from Spec Savers Tygervalley

For the past week, we have been trying to get information and a quotation for specs for my son from Specsavers.<br> My son's specs were damaged a while ago, and on 03/02/2015 my wife approached the Durbanville branch of Specsavers for assistance. Since my son's specs were made by the Tygervalley branch, the Durbanville branch had to liaise with the Tygervalley branch in order to obtain his details. Towards the end of last week, after no feedback from the Durbanville branch, my wife contacted them again. She was told that the T'valley branch was not co-operating and my wife must rather contact them directly. This she did, and she spoke to Jeremaiah. He promised to come back to her, which never happened. I visited them personally yesterday, he was not there, so I spoke to Chantal. She was going to speak to him today and come back to me, which never happened either. I think that the service is very poor, and that Specsavers should be concerned about this general lack of service.