No regard for clients

I made a booking online for the 24 December at Spec Savers Southgate. When I got there I was told they don't take my medical aid, I have to go to Spec Savers in Johannesburg (bank city) cause they don't take my medical aid in South gate. Now what puzzled me is that they lady didn't even check on the system to see if I am a client or not she went to another lady speaking Zulu and then comes back gives me my ID and card and tells me I must go to bank city Spec savers. No apologies or anything. I made glasses with you guys before so surely I should be on the system cause I didn't have any issues. Why do I have to go further than my nearest Spec savers. Thats like telling me that all Pick and pay stores don't sell the same Albany bread. I was really very disappointed going all the way there for no service. To make things worse it's was Christmas eve. I also shared this on Facebook but I have not received any assistance there either. I also walked into Torga optical who also sent me back to Spec Savers because she knows very well they do take my medical aid so she was also puzzled why they didn't help me. Pathetic I kid you not.