No glasses and no refund.

More than 4 weeks ago I went to my local spec savers. I have been wearing multi focals for years but my eyes have worsened and as per my test I need new glasses. After more than 15 days I went to fetch my new glasses. Very excited because I had been struggling to see properly. Imagine my frustration when I tried them on and everything was out - far, middle and close. The optometrist checked and informed me that spec savers are using a new lab that is getting a lot of prescriptions wrong. In fact my glasses were not only done to the incorrect specs but were a few mm off in positioning. Meaning only if my glasses are halfway down my nose can I see. These were returned to the lab to be fixed and yesterday on collection they were exactly the same as before. No fix had been done. I have now requested a refund as I have lost all faith in spec savers and this is being refused to me. This is completely unacceptable and I would like to know why this is not being processed. Not only am I now R7000 poorer I still can’t see. Come on spec savers. Make a plan.