No Delivery of glasses and bad attitude

Monday the 24 August, I got my eyes tested at Secunda Spec Savers. The lady there indicated that it will only take 10 working days, I also requested that it be send to Menlyn. After 14 working days I contacted Secunda to ask where my glasses is. After Ansa interrupted me numerous times my patience was wearing thin. Ansa gave me the tracking number, for the sent glasses. After locating it at Menlyn's post box I contacted them to find out when they would be able to get them. Willemien that apparently deals with deliveries was making it now my problem to get hold of the glasses I paid for. I then informed her that I could not pick them up as the postoffice will not give it to me as it is addressed to them. Willemien was not helpful at all as she kept indicating the problem but no solution and started shouting at me as well. Eventually she said she will contact me on 14 September to let me know what is going on. It is now 16 September and still no word. If this is how customers are treated and that they have to call Spec Savers every day to get glasses that's already been paid for, is absolutely terrible service. Please sort out your staff and waiting periods.