NO COMMUNICATION

I went for contact lenses last year March (2014), it was my first time using it so I let them order a full year's stock. Normally if there is an amount outstanding that the medical aid didn't cover, they should give you the bill before you leave. A week later I collected the lenses they gave a \bill"that stated that the amount owing was ZERO. August 2014 they phoned to tell me that there is an amount outstanding on our account. Only almost 6 months later did they realize that the account is outstanding. Due to financial circumstances I paid off the last of the outstanding amount on March 2015. In April 2015 they phoned to tell me that we have been handed over to their lawyers in February 2015 already. But because of the post office on strike I only received the letter of demand in the last week of May 2015. Now I am responsible for those fees just because they did not have the decency to phone me before or after they sent the letter of demand"