Nightmare experience on a critical item.

On Tuesday I dropped off my glasses at Spec Saver Mall of Africa. The framed broke and I emphasize how urgent I need as my eyesight is very. Only I need is get a frame and I have not received any call or follow-up. I also called and left a message requesting that the manager gives me a call, nothing from the MANAGER . These are prescribed glasses which I get every 2 years. I have been told that they will send an "email to the supplier" for the frame. My glasses are sitting there without being attended to. The service is absolutely horrifying. I cannot drive without glasses but I guess no one cares.