MM
MPHO M
1 reviews | Active since Nov 2011
30 Sept 2015, 16:36
Never been updated
I went for an eye-test and to get new spectacles on the 30/06/15 and went again to collect/follow-up a month later. I was then told they couldn't find my file so left my details and till today I still haven't had any call. This is totally unacceptable, I came in because I knew I was in need of new spectacles. Being a consultant myself I know the importance of giving customers feed back whether its a positive or negative.
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Replies (1)
Spec-Savers SA's replyOfficial
15 Oct 2015, 16:50Hello proudmpho,
Thank you for taking the time to bring the matter to our attention.
Apologies for the late response.
I have addressed your complaint with Spec-Savers Carnival Mall and our Regional Manager.
I am aware that the complaint has been resolved and the store has honoured the promotion.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Thank you for taking the time to bring the matter to our attention.
Apologies for the late response.
I have addressed your complaint with Spec-Savers Carnival Mall and our Regional Manager.
I am aware that the complaint has been resolved and the store has honoured the promotion.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Best regards,
Spec-Savers SA's reply15 Oct 2015, 16:50
Official
Hello proudmpho,
Thank you for taking the time to bring the matter to our attention.
Apologies for the late response.
I have addressed your complaint with Spec-Savers Carnival Mall and our Regional Manager.
I am aware that the complaint has been resolved and the store has honoured the promotion.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Thank you for taking the time to bring the matter to our attention.
Apologies for the late response.
I have addressed your complaint with Spec-Savers Carnival Mall and our Regional Manager.
I am aware that the complaint has been resolved and the store has honoured the promotion.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Best regards,