ZM
Zanele M
1 reviews | Active since Nov 2022
01 Sept 2023, 14:53
negligence
I wish to complain about Spec-Savers Mall Of The South, with the doctor's prescription on 21 March 2023 . I am complaining because the optical store who incorrectly filled my daughters eyeglass prescription. Eye specialist checked/ tested her eyes they did not match the prescription that she/doctor gave my daughter resolve this problem I would like you to replace her glasses and a tint.
Helpful (0)
Replies (1)0
Replies (1)
Spec-Savers SA's replyOfficial
06 Sept 2023, 08:19Dear Zanele
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply06 Sept 2023, 08:19
Official
Dear Zanele
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team