Neglect

I'm so angry at the service I received at Spec savers Greenacres. I did my glasses there by them in August very happy and great service. Now my frame is broken and I went to report it there about a month ago in October. The lady that helped me was a short white Lady Jane. She looked at the glasses as saw the frame problem then said they don't have any and they will have to order for me she will call me. She never called nor gave feedback, I went to the store last week and helped by a different lady and you could tell that no frame was ordered . Why did Jane lie to me or is it because I'm a person of color so she was brushing me off and **** to my face or there is no urgency to my visit . Extremely disappointed will definitely never return there again.