Negative review now a positive incident

Informative review on Spec savers, Three Rivers branch. I had problems with my prescription glasses claim via Dial Direct and Spec Savers quotation in January 2021. In terms of time waist in replacing the glasses and poor selection of frames. Weeks later Spec Savers manager address my problem, replace the frame and speedup the process. The claim incident from Dial Direct to Spec Savers review turns from negative to positive. Thank you Dial Direct and Spec Saver