LM
Lungile M

1 reviews | Active since Apr 2018

19 Sept 2023, 13:47

My frame was broken and scratched by SpecSavers.

I got my new pait of glasses from Spec savers Eastrand mall. I asked them to put a tint on my glasses and charged me R1500 for it. When I got them back the frame haf been damaged and told me there isn't anything they can do because I brought my own frame. However what they know that the frame was bought at another branch. Im suppose to wear these new glasses for the next 2 year and they already look old and scratched. This is unacceptable for a business so big. I figured I could trust them because I had used spec savers before.

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply19 Sept 2023, 14:51
Official
Dear Lungile. 
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Eastrand Mall. 

Warmest regards

The Spec-Savers Team