Mxm.

Bad service I experienced at your Bloemfontein Plaza branch. I literally stood for 5 mins before someone approached me to ask what I needed and was referred to a counter where I stood for another 10mins with no client in front of me but just the lady typing and eventually she told me to sit down. A different person came through after minutes of sitting down and offered to assist, asked for my medical aid card and the dependent was not listed on the card I had. She then referred me to GEMS who informed that the lady could have just phoned them to verify, which was a waste of time for me cos I had to sit through a queue at GEMS. Right there I took a decision to not go back to spec saver and went to another optometrist and received excellent service within seconds. What irritated me more was the fact that I made an online booking of which no one was aware of and I arrived 10mins before my slot. I have been to 3 spec saver branches thus far and at all of them I've never experienced such bad customer service. My regret for driving all the way for nothing. Please train those people on how to treat clients.