eM
estie M

1 reviews | Active since Sept 2015

22 May 2023, 10:20

MULTIPLE RETURNS

It is not the 2nd time in one year that I have to return 2 correction sunglasses and one single-vision reading glasses with issues. Everytime is costs the client time and fuel I live in a remote area near Brits North West This time round it will mean 3 trips to 1 check what the problem is, why can I not see with the glasses 2 also return the reading glasses on their request 3 go fetch the glasses when the lenses are replaced ANNOYING!!!!!

The issue clearly lies with the lab which manufactures the lenses, seems it is an ongoing problem SpecSavers Brits is a service provider for my medical aid

0
Replies (1)
Spec-Savers SA
Spec-Savers SA's reply22 May 2023, 11:55
Official
Dear Estie.

Thank you for taking the time to bring your experience onto our attention, this is not the level of service that we strive for as a brand. We have arranged for a representative to step in and attend to your  matter. 

Thank you and Kind regards
 The Spec-Savers Team 

Best regards,