Multifocal Bogus

On the 17th May 2024 we called the branch to find out regarding appointments. On the 18th May 2024, a booking was made via WhatsApp for 11h30am at the Cape Gate Spec Savers branch. We got there earlier before 11am. We asked the reception to check for benifits and what he qualified for. The lady assured us she will sort it out. I asked her numerous times if the branch falls under the Medical Aid plan and she asked the Optometrist and she said yes. The Reception returned and said the Medical aid Call centre is closed. We are well aware they close at 12pm hence us coming ealry. They proceeded with the eye test eventhough they done it Blindly (no confirmation) she said she will check Monday for benifits. The Optometrist found him to need Multifocal specs, at this point I objected her findings to the reception and said it cannot be true. We left and I called the Monday to confirm that they contacted the medical aid for payment. They called back the 20th, sent an invoice and said we are not covered. What a joke of a place...... We then received an email threatening handover for the eye test money. Now here is where it gets interesting.... He went for a eye test at Neo Vision 12th October 2024 and the Optometrist found his Eyes to be Excellent and needs a reading glasses ONLY!!!!! Neo vision done the check and Note this is on a Saturday again, we arrived earlier again at 11am and this Reception got all the confirmation she needed before proceeding with the service.

NOW I am baffled at your service. Specs Savers Cape Gate I will hand this matter to the Consumer Ombuds. Sies man