More then a month later still no resolution

The nose piece broke off my spectacles which wasn't even 3 months old. It was taken into specsavers douglasdale for repairs the second week of January. After having to follow up consistently and being told by the front desk that they're unable to get hold of me (funny that as I didn't have any missed calls, voicemails or sms's) I was advised that they weren't able to fix and that I needed to order a new pair which I did, getting to this point took them 2 weeks.

Another two weeks later and they still can't give me an estimated date of arrival, all I get told is that they're extremely busy with the current promotion which is completely unacceptable. After having had to wear contact lenses for over a month now, my eyes are so irritated that I have to take them out by 6 as I literally can't stand the burning, itching and watering and despite having explained this to them, there is still no urgency in resolving this matter.

I went back to go and get my old spectacles outnofnpure desperation and in get given some crazy story that they were sent to the lab with my new spectacles which makes no sense as the broken pair is timeless and the new pair has rims, two completely different shapes, again... no straight answer.

I am desperate as I can't see without lenses and I honestly can't continue with the contact lenses, please assist. This is by far the worst customer experience I've had in a long time!