Month no feedback

Good day.. I got my glasses, 3 weeks later the handle broke, went to the store they advised they will call me back the next day. Next day comes and goes, 3 weeks gone by still not hearing anything from them, went back they told me they are out of stock and they will follow up the next day, next day heard nothing. Called them a week later, and they told me no sorry they are still out of stock they will phone be back, till this date i have not heard anything back. This is utter bad service and wil not recommended anyone to go to them. This is now a serious matter. I NEED MY GLASSES TODAY