kT
kyra T

1 reviews | Active since Aug 2013

27 Sept 2024, 13:18

Misleading specials

I went to your kenilworth branch, as always staff was super helpful and customer service is on point. My issue is the misleading specials I took the R999 deal for my daughter, I knew I would have to pay slightly higher as her one lense needs to be thicker , what I didn't know was all the other charges added. My bill went from 1200 to 3000 due to her lense needing to be thinned out. I ofcourse cannot afford 3000 and was really taken a back by this now my teenager daughter will need to walk around with glasses that make her one eye huger them the other....really sad

0
Replies (1)
Spec-Savers SA
Spec-Savers SA's reply27 Sept 2024, 14:23
Official
Dear Kyra
 
 Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
 
 Thank you and Kind regards
 The Spec-Savers Team