QJ
Quintilene J
1 reviews | Active since Jul 2020
19 Apr 2026, 10:33
Misleading and disrespectful to loyal customers
My husband went for his eye test last at canalwalk. The person assisting him told him about the 2 for 1 special. My husband was under the impression he was getting 2 pairs of spectacles. I was on the phone with my husband at the time and heard everything .
He paid the amount as per the quote.
Today, 19 April he goes to pick up the specs and an extremely rude lady helps him and tells him he needs to pay R65 before he can get his glasses.
Not only that, he only got one pair.
This is so unprofessional and disrespectful. I was going to have my children and my own spectacles done there, but definitely will not now.
For many years my family only went to Specsavers, now we'll need to find a place.
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Spec-Savers SA's replyOfficial
05 May 2026, 12:58Dear Quintilene.
We’re very sorry for the confusion around the offer and the experience at collection. We understand how disappointing this must feel, especially regarding the expectation of the promotion and the service received. We would appreciate the opportunity to investigate this further and assist in resolving the matter. A Spec-Savers representative will be in contact.
Warmest regardsThe Spec-Savers Team
We’re very sorry for the confusion around the offer and the experience at collection. We understand how disappointing this must feel, especially regarding the expectation of the promotion and the service received. We would appreciate the opportunity to investigate this further and assist in resolving the matter. A Spec-Savers representative will be in contact.
Warmest regardsThe Spec-Savers Team
Spec-Savers SA's reply05 May 2026, 12:58
Official
Dear Quintilene.
We’re very sorry for the confusion around the offer and the experience at collection. We understand how disappointing this must feel, especially regarding the expectation of the promotion and the service received. We would appreciate the opportunity to investigate this further and assist in resolving the matter. A Spec-Savers representative will be in contact.
Warmest regardsThe Spec-Savers Team
We’re very sorry for the confusion around the offer and the experience at collection. We understand how disappointing this must feel, especially regarding the expectation of the promotion and the service received. We would appreciate the opportunity to investigate this further and assist in resolving the matter. A Spec-Savers representative will be in contact.
Warmest regardsThe Spec-Savers Team