Misleading Advertising and Sales Pitch

<p>+/- a year ago I purchased two pairs of prescription glasses (1 for reading and 1 for distance) and was quite pleased when the Sales lady told me that they were both covered by Specsavers free Insurance Policy, she did mention that there would be an excess however. I recently travelled to the UK and my reading pair were lost, I went into the store to enquire as to the insurance and to replace the lost pair. The sales lady proceeds to tell me that only the 1 pair was covered, she asked me which pair was covered and only after telling her that my reading ones were lost did she proceed to tell me that the distance once were the only ones covered. At no time when purchasing them and boasting their 'free insurance' did the sales lady mention that only the one pair was covered and also most definitely did not give me an option to choose which pair I would prefer to cover. Without a doubt it would have been my reading glasses as I do not full depend on the distance ones. She then carried on to tell me that they would quote for a brand new pair at the new, more expensive price. Livid does not begin to describe how annoyed I was, not only for the blatant misleading advertising but also for the manner in which the sales person at the counter handed the situation. Needless to say I will not be returning to Specsavers and neither will any of my family and friends to whom I have relayed this story. I have been a long standing loyal customer of theirs and referred many a friend in the past. Now i will be warning people not to be taken in by 'fancy sales offerings' .</p>