****ming People

Why are you ripping people off? I spent around R6000 on new glasses from the Douglasdale branch, 2 weeks later there was quite a noticeable scratch on one of the lenses. No idea how it got there as I was incredibly careful. Even the words of the manager, "It shouldn't scratch like that". Previous lenses that I had for 3 years from another optometrist, never had an issue. Take them in to be told, that no there will be no charge so don't worry. Happy as Larry. Few days later I get an email to say that it is a "physical scratch" (whatever that means) BUT I am covered for insurance so I just need to pay 20% and they cover 80%. Ok that shouldn't be too bad. Quote comes through - ANOTHER R1350!!! Um excuse me, what in the fresh hell. I phone in to ask why it is so high - they are replacing both lenses! WHAT, why both? Uh, um, can't tell me. Manager calls me the next day, "we chatted to the lab and they agreed to replace only one lense". I am still in for R470 something something. This is disgusting, trying to get out as much as they can. Do better Spec Savers Douglasdale.