mH
menzi H

1 reviews | Active since Oct 2015

26 Oct 2015, 16:48

Milli IS Super!!!

Just five days ago. <br> <br> I walked into Spec Savers expecting the usual absurdity (ie. Glasses getting lost, Profiles disappearing, Prescriptions lost, I can go on forever). <br> <br> As expected the usual. And I explain to Milli that this is the usual. And she made it her priority to make sure the usual never happens again. <br> <br> She searched and quite literally dug out some paper work, which she explained was horribly misplaced by the usual young lady whom usually tries to help me. Later she found out that my profile was misspelled by the usual young lady hence the disappearance and she carefully filed the paper work and kindly corrected the typing error.<br> <br> And within a day or so I received a call from a friendly voice explaining that the glasses are ready to be collected and she welcomed me with the most capacious of smiles, handing me new glasses at no charge.<br> <br> How Super... <br> <br> Thank you Milli for being so Super.

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply29 Oct 2015, 08:28
Official
Hello Menzi.hlope,

Thank you so much for the wonderful compliment.

I have forwarded the compliment to the store and to our Regional Manager as well in order for Milly and the store to get the recognition they deserve.

We truly appreciate the feedback we get from our customers and we will do our best to maintain the same level of service.

Thank you for sharing your positive experience with us.

Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa

Best regards,