lL
lynannandale L

1 reviews | Active since Aug 2016

19 Apr 2017, 13:57

Mary you are an absolute asset to the company

<p>I have had non-stop problems with spec-savers tygervalley from having my script lost to having my medical aid charged for someone else's items, to a failure to order my contact lenses all together. I was fortunate when I finally went to collect my contact lenses today (been waiting since August 2016) that Mary was visiting the branch and was able to assist. She apologised for the inconvenience and treated me with absolute grace and professionalism. She is the only reason I will trust spec-savers or go there again in future. I wish more of your staff were as stellar as her.</p>

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply20 Apr 2017, 08:39
Official

Dear lyndall-annandale,

We are truly sorry to hear of what you have been through. Thank you for taking the time to share this with us.

We will be sure to pass this message on to Mary, as we know that she will appreciate this so much!

May you have a lovely day further!

Thank You & Kind Regards

Spec-Savers Team