Maponya Mall - Spec Savers: Poor Service

Maponya mall Spec - Savers - their service is so poor. My glasses are 1 year overdue because they couldn't confirm my benefits correctly - I patiently waited for them up until i finally made an appointment for eye test which i knew it was on the 4th of October 2020 at 12:00. I called on the 2nd of October 2020 to confirm the date and time they said yes i can come....when I'm there i was told that my appointment was at 10:00 but no one called.....then i was told to take an appointment card and call when I'm ready to make another appointment. I was very disappointed for my time and transport fee waisted. They did not do anything, I mean anything about it. I made up my mind that i will never set my foot there anymore, I am done with them. I will book my appointment with another Spec Savers.

Thank you