1 reviews | Active since May 2016

12 May 2016, 09:17

Mall of the South-

<p>Good day I have bought glasses at Spec Savers Mall of the South- first when I picked it up, I have multifocus in, that I did not want, I took the glasses and after 2 days took it back because I could not focus with the classes, the then took it out and after 2 weeks I received it again, without the multifocus, Then now I am wearing it almost for a week and still I can not really see with it, yesterday in an important meeting, I had to stop the meeting because I could not read my presentation. This is not acceptable, I want a refund a full refund for this glasses, you can have it back and I will go somewhere else, I must trvel 60km to get this glasses and everytime this is not for my eyes. I demand a full refund when I return this glasses to you. I want glasses to help me not give me headaches and let me not see better.</p>

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Replies (2)
Spec-Savers SA
Spec-Savers SA's reply16 May 2016, 10:02
Official
Dear Aletta, Thank you for taking the time to bring this to our attention. We have escalated your matter to our head office representative, whom will attend to you with the utmost urgency. Kind Regards Spec-Savers Team
Spec-Savers SA
Spec-Savers SA's reply16 May 2016, 10:02
Official
Dear Aletta, Thank you for taking the time to bring this to our attention. We have escalated your matter to our head office representative, whom will attend to you with the utmost urgency. Kind Regards Spec-Savers Team