1 reviews | Active since Dec 2020
Mall of Africa Branch
The service at Mall of Africa is terrible, my wife and I are not happy at all. Our frames got swapped after I had clearly asked the consultant to ensure that she must make sure that the frames are properly placed, she arrogantly said that she knows what she is doing. Now the mess up happened, we were called to come and collect and we were utterly disappointed caused she messed them up. We were then promised a speedy resolution within 3 days, it still has not happened as they promised. No one has called me back.Its my birthday on the 20th, my wife had to cancel the weekend away she had booked and paid for me, because we were promised 14 days, the 14 days have passed and we are stuck. I received a superb service from your competitor, I'm very disappointed with you guys!!! This is totally unacceptable and costing us our joy!!!
Thank you for your detailed feedback and for bringing your matter to our attention. All of your information was sent through to a Spec-Savers representative to step in and attend to your matter with the utmost urgency.
Thank you for your detailed feedback and for bringing your matter to our attention. All of your information was sent through to a Spec-Savers representative to step in and attend to your matter with the utmost urgency.