Lazy-Eyed Optom

I have been a client-patient of Spec-Savers since the franchise existed, more than three decades ago. Approximately three months ago I went to Spec-Savers Herm****. I was consulted by a trainee optometrist named Zanele Kango. Her name does not appear on the website's staff list, I realise only now that the reason for that is because she in not a qualified optometrist. My poor eyesight is due to a TBI I suffered when I was a child in the early 1980s. Having previously consulted a highly competent optometrist named Simon at Spec-Savers Blue Route, who advised me as to my script with regards to preventing my left eye from losing it's physical ocular integrity and informing me, along with previous others that my sight had stabilized, I advised Zanele to kindly retain my script. She ignored me. Her equipment was filthy and she did not have the cleaning product to adequately clean the lenses she was using to test my sight with. She did not perform the comprehensive examination I am accustomed to - no pics to determine the size of the 'lack of oxygen build-up' (tumour) behind my left eye. She ignored my request. It took over three weeks for my new spectacles to me ready. I managed to get another lift into Herm**** - 180 kms round trip - to collect them at 11:30am. Upon wearing the glasses I immediately felt sick and dizzy because the script is too strong. I couldn't see properly at all, so I asked to speak to Zanele but was told she was out to lunch. The male 'frames consulted' told me to "get used to it.". I left the branch, unable to walk properly or see lines on the ground or escalators. When I looked in the mirror I saw than the frames lit up bright blue. I am an online language teacher, and when I opened my online platform I realised my students could not see my face because any light at all illuminated my lenses ultra violet blue. I checked my bill to find I had paid for a lens enhancement I neither request, nor required. I received absolutely no courtesy or professionalism from the branch and refused the return be done via Zanele, requesting it be done via Whale Coast Herm**** Spec-Savers. Again, I begged for a lift in Herm**** round trip to return the spectacles to have the BLUE UV removed. Another three week wait. I collected what should have been the corrected and lens enhancement removed lenses from Whale Coast Mall. The lenses were not corrected and the blue UV film not properly removed. I stood there for two hours while the receptionist learned what the protocol is for initial administrations necessary to transact my refund for the lens enhancement I had not asked for. Can you believe that I had to PROVE my own bank account after paying more than R5000.00 for something that is destroying my quality of life?? Gizellede Nel proved less than helpful, amateurish, uniformed and utterly unapologetic. Today, I have to place an eye patch over my right eye to keep my left eye open. I've been doing this for weeks now. My students have noticed my ocular deterioration, as has everyone around me, and I feel highly distressed because although trying my best to communicate my concerns to both Zanele and Gizellede, Spec-Savers doesn't care, and on a teacher's salary without medical aid I cannot afford to pay someone else to correct their mistakes. Immediately after receiving the spectacles, I wrote a review on the Spec-Savers Herm**** Google Reviews website. Nobody cared, nobody called or even responded to my online review. I'm sorry, but I think our thirty year relationship has come to an end, Spec-savers. I am highly distressed in the state that you've left me, a punch in the eye for "big bucks". I'm sure there are independent optometrists who would care for me better, and I am only taking my time to write this review because a friend said you would finally take notice this way. I just find it all so disappointing that I, with a traumatic brain injury, know more and better about optometry and reasonable customer services than both Zanele and Gizellede, and yet I have had to pay full price, forfeiting the specials all these years because of my "worse than usual eyesight condition" to suffer, once more since my TBI 40 years ago, with a dead and lazy left eye. I paid you to hurt me.