Laughable Response

Following no response to my post on their website reviews, I wrote a lengthy complaint regarding the poor service and ill treatment I received from both Herm**** Spec-Savers branches on Hello Peter on Wednesday the 13th of November 2024. The following day, Spec-Savers responded on Hello Peter with this: "Thank you for the detailed feedback, and for bringing your matter to our attention. We are going to arrange for a Spec-Savers representative to step in and attend to your matter, and be in direct contact with you Thank You and Kind regards The Spec- Savers Team" Crickets chirp. They've done absolutely NOTHING to address the issue. Personally, I will never engage a single employee from either of those branches following the incompetence, rudeness, overcharging to my account, lengthy delays and overall distress they have caused. Having spent more than R100,000.00 in their branches over the past thirty years, you'd think they'd throw five bucks at a phone call, or at any given stage actually remedy the matter.