Lack of information and interaction with customer

<p>I went in to the Specsavers store at the Medicross centre in Boksburg on 22 Dec '16. From first interaction with the ladies at reception, they were warm, friendly, welcoming, informative and professioinal. I made an appointment for 14:30 and arrived an hour early. The optometrist was kind enough to see me at the time of arrival. I handed all necessary paperwork e.g. medical aid card and I.D. The lady who was assisting me kindly explained to me that I did not have enough funds left on my medical aid so she would reprocess the transaction in the new year when I have more funds. After having visited the store I had been informed that one is able to gain points with a Clicks Membership Card. I went back to the store on 4th Jan '17 to go and enquire if my Clicks membership could be added to the transaction. the lady was very blunt and unapologetic that she couldn't add the membership number. I asked her why not she proceeded to say that the invoice had already been sent. So I told her that she was the one who should have asked if I have a clicks card in order to gain points as not all customer are well informed with regards to store cards and their benefits. I kindly asked her to speak to her customers in future and ask these types of questions where they could be saving money. This lady's response was very cold and uninterested, she wasn't sympathetic nor did she apologise for her fault. I do feel that the receptionist should be more informative with the customers they deal with. I understand that Specsavers staff are not entitled to promote Clicks but in this regard these two brands are affiliated. I am extremely upset that I have lost out on so much of points and cashback with my Clicks membership. </p>