Lack of communication

Specsavers Douglasdale can honestly do waaay better when it comes to communication. I had to collect my daughter's glasses today after receiving an email, I first called the store to confirm which they said they had arrived. From when we first went for the consultation to when I had to collect nobody told me anything about having to pay again when collecting the glasses. What ****es me is the lady that I spoke to before fetching the glasses that could've atleast informed me. You don't even get a receipt or an explanation as to what the extra payment is for. Do better guys!