MvH
MagriAA<<tte van Heerden
1 reviews | Active since May 2015
18 May 2015, 13:27
Lack of communication
2 months ago I visited the Florida branch for a check up. i was advised that the info will be sent to my medical aid and they will advise me accordingly. I am still waiting, I phoned them this morning and was promised that they will phone me back, no response.<br> This is honestly horrible service as this affects the health of my eyes.<br> I desperately need to get new glasses but they do not phone me or even update me as to what the progress is.
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Spec-Savers SA's replyOfficial
21 May 2015, 16:53Hello Magster1987,
Thank you very much for bringing the matter to our attention.
I have addressed your complaint with the store and I believe Monique has been in contact with you to apologize about the misunderstanding .
The store has confirmed that they have ordered your trail lenses and you collected the trails today.
We appreciate the time you have taken to bring this to our attention and we truly apologise for any inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you very much for bringing the matter to our attention.
I have addressed your complaint with the store and I believe Monique has been in contact with you to apologize about the misunderstanding .
The store has confirmed that they have ordered your trail lenses and you collected the trails today.
We appreciate the time you have taken to bring this to our attention and we truly apologise for any inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Spec-Savers SA's reply21 May 2015, 16:53
Official
Hello Magster1987,
Thank you very much for bringing the matter to our attention.
I have addressed your complaint with the store and I believe Monique has been in contact with you to apologize about the misunderstanding .
The store has confirmed that they have ordered your trail lenses and you collected the trails today.
We appreciate the time you have taken to bring this to our attention and we truly apologise for any inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you very much for bringing the matter to our attention.
I have addressed your complaint with the store and I believe Monique has been in contact with you to apologize about the misunderstanding .
The store has confirmed that they have ordered your trail lenses and you collected the trails today.
We appreciate the time you have taken to bring this to our attention and we truly apologise for any inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa