Key West Krugersdorp branch do better

On the 30 July I took my 11 year old son for his eye test at Key West Mall Krugersdorp branchOk the service was ok then they told me to wait for their call with 14 days. I got a call on Friday the 8 August to a very rude consulted. She didn't even greet me she just went straight to the point that my son's glasses are ready. I even greeted her after she told me that information to show that her call etiquette is poor. The very same day I wrote an email to their customer service to logged in a complain they promised to call even now. Poor service from the store and their client service is bad as they do not care about the complains of the customers.