Kenilworth Spec Savers staff are an asset !

I recently lost my glasses that I had made in May 2019.As we moved house just recently I waited until the move was complete to see if they did not come out somewhere.After not finding the elusive specs I decided to just go and have a new pair made.I went to Spec Savers in Kenilworth to make an appointment so that the glasses could be re-made, fully expecting to have to pay the full price again. I was attended to by Quentin who advised that an appointment was available immediately,whilst waiting he asked me for the old glasses to which I the related the story of how I had lost them.He then proceeded to tell me that they would be covered by insurance,I was not even vaguely aware that they were covered by any insurance and he explained the whole set up. He then made contact with the Cape Gate branch where I had had the original pair made and requested a copy of my original invoice.Once that was done he then really went all out to obtain the original frames,he had to phone around but with no luck.I was able to choose a different set of frames and they then proceeded to complete the prescription.I was advised within a week that the new pair were ready for collection and I finally collected them today. I am extremely impressed by the levels of service given by every staff member at the Kenilworth branch,every one without a doubt has been very friendly and helpful and if it had not been for Quentin's persistence I would probably have ended up paying out a huge sum of money again that was not necessary.I am thankful for this as I have not been working for some time, so every saving is welcomed, and of course I am happy to be able to see properly again! Thank you to all.