Issues upon issues with no resolution in sight

- In 2016 I bought a pair of glasses which unfortunately hurt me quite badly, and also created terrible marks on my nose. At the time spec savers did not assist me with that and I continued wearing the glasses. This has now permanently left a scar on my nose.

- In 2018, I bought another pair of glasses. It fit quite well when tried on prior to lense fitting. When this came back from lense fitted in, it was stretched and did not fit my head any longer. Again spec savers blamed me saying that I stretched the glasses (not sure how this would be done within a week). I did not complain and I continued using the glasses and am still struggling with this pair as it just falls off my face.

- In January 2022, I picked another pair, and again it started making marks on my face after lenses were put in. It is unthinkable that in this day and age we can't even compare weights between frames and lenses (I had to resort to doing home try on and weighing the frames on my own!). Anyway I was not going to be turned away a third time, so I insisted on this matter being rectified. They are making up another pair of glasses but now there is a billing issue that the spec savers team cannot resolve and I am now being unfairly charged for lense thinning due to limitations on their system! This ordeal has lasted from January 2022, and it is now May 2022. It is incredibly frustrating!