Irresponsible, incompetence and Reckless behaviour

On the 13th i took my specs to Specsavers in town for repairs and I was told they would order the parts.I had asked the lady how much it would cost, I had to go to Specsavers again on the 17th and the parts were still not ordered.I called several times requesting feedback and was told they are busy they will get back to me. Which she never did.I went to Specsavers on the 19th and she had ordered the wrong part. Oscar then said he will order the part and fit it.On the 27th when i arrived there at 9am they had still not received the part. I was leaving for Limpopo on that morning at 10am.I sat there for almost 2hours with no solution.I had to drive to Safari Gardens to plead with Danie to assist me as I was leaving and my drivers license requires that I wear my glasses. She assisted me and gave me another frame (though I didnt like it,I had no choice).I gave Oscar the form and the frame.I sat another hour waiting for him to fit the lenses in the new frame.They where giving me attitude and show me who's boss.I asked how long it would take at 12.10. I left at 12.15 and got a call for collection 15 min after I left.I hate specsavers for risking my life,I don't trust them to do right!!!