INSURANCE CLAIM

I did an insurance claim for my daughters specs. I made payment and claim end of July. When I called Zevenwacht branch on the 24 Aug to find out how much longer I would have to wait they told me that it had arrived on the 11th and that they sent me an sms on that day which I never received and she said sometimes their sms system doesn't work. But if you saw after a week you had no response or collection why did you not call. An insurance claim means that the specs are broken etc and that the person using them would actually be waiting for it. *********** people. You might as well close my file there as I ain't interested in ever doing business with you again. Their are a lot of other places who would appreciate the business.