rM
raj M
1 reviews | Active since Jan 2014
18 Feb 2015, 09:38
inferior product/poor back up service
On the 6th Jan I went into thus store with a quality complaint and was assured at the time that due to the product being less than a year it would be replaced within 7 days.on the 18th Jan I had to go back as no one contacted me re this replacement.the person in charge Vashni then told me that they will follow up with there supplier and get back to me the same day.no response since that day. Sent an email to the Franchisor on the 14th Jan and regretfully still no response.
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Replies (1)
Spec-Savers SA's replyOfficial
27 Mar 2015, 11:26Hello dulcedbn,
Dear Mr Moodaley
Thank you for bringing the matter to our attention.
Please see below email sent to your email address regarding your replacement frame.
Please visit Spec-Savers Gateway to select a new frame.
The frame needs to be selected first by yourself (up to the same value as your first frame) in order to start the production of replacement lenses or to analyse if your existing lenses would
fit. The frame and the lenses would be at no charge to you.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Dear Mr Moodaley
Thank you for bringing the matter to our attention.
Please see below email sent to your email address regarding your replacement frame.
Please visit Spec-Savers Gateway to select a new frame.
The frame needs to be selected first by yourself (up to the same value as your first frame) in order to start the production of replacement lenses or to analyse if your existing lenses would
fit. The frame and the lenses would be at no charge to you.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Spec-Savers SA's reply27 Mar 2015, 11:26
Official
Hello dulcedbn,
Dear Mr Moodaley
Thank you for bringing the matter to our attention.
Please see below email sent to your email address regarding your replacement frame.
Please visit Spec-Savers Gateway to select a new frame.
The frame needs to be selected first by yourself (up to the same value as your first frame) in order to start the production of replacement lenses or to analyse if your existing lenses would
fit. The frame and the lenses would be at no charge to you.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Dear Mr Moodaley
Thank you for bringing the matter to our attention.
Please see below email sent to your email address regarding your replacement frame.
Please visit Spec-Savers Gateway to select a new frame.
The frame needs to be selected first by yourself (up to the same value as your first frame) in order to start the production of replacement lenses or to analyse if your existing lenses would
fit. The frame and the lenses would be at no charge to you.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa