Hellopeter
Share Your Experience
RH
Rignold H

1 reviews | Active since Mar 2009

12 Jun 2017, 12:27

Inefficient customer contact

<p>Had my eyes tested and ordered new glasses more than 2 weeks ago(Blue Route branch). Phoned today to find out what is going on. I was told the glasses had been ready for a while and that an SMS was sent. No such SMS was recieved. I don't delete SMSs and all SMSs are backed up to the cloud.</p> <p> </p> <p>This is NOT GOOD ENOUGH. You need to confirm directly with the client that they are aware. Your system might work for you but not for me!</p>

0
Replies (4)
Spec-Savers SA
Spec-Savers SA's reply12 Jun 2017, 12:55
Official

Dear rignold,

Thank you for taking the time to bring your matter to our attention.

We have sent your matter through to our senior representative to investigate with the utmost urgency. Our representative will be in contact with you.

Kind Regards

Spec-Savers Team

Best regards,

RH
Rignold H's update12 Jun 2017, 16:45
Reviewer Update

Your representative came back with a less than satisfactory answer. The sms didn't go through for some reason?! Really?

Secondly I was here on Sunday to fetch the glasses and the place was closed! According to your website you're open until 5pm on Sunday.

Now I come on Monday and the prescription is completely wrong. You don't even deserve 1 star! I have requested a REFUND. Let's see if you can get that right.

RH
Rignold H's update12 Jun 2017, 17:46
Reviewer Update

And NO, it has not gone unoticed that ALL of your replies are a cut and paste job.

RH
Rignold H's update13 Jun 2017, 12:38
Reviewer Update

I have been refunded the money I paid in a timeous fashion. Thank you.