Incorrect specs and unprofessional manner of conduct

Incorrect specs and unprofessional manner of conduct

This specs store is absolutely day light *******. 1st they tell me that my bill is R8000 and my medical aid wont pay R2500 of this bill, I then told them to please submit and we can take it from there, however after 3 weeks of me calling them to check if they submitted they said no, I then contacted medical aid and they said nothing was wrong the specsaver didnt submit anything to them, I then requested for the invoice and I submitted the invoice they paid the full bill. 2nd they did not advise the patient of the thinning part of the frame I chose and my glass is sticking out of my frame, when we called them on numerous occasions they made every excuse in the book. I then calmed down and gave them a chance to get the specs done. Again after 2 weeks i noticed no calls from them so I called them only to realize they had another excuse for the glasses being completed and dleivered to them. 4th after the glasses got delivered to them we told them that the glass is sticking out and they again deny that they knew anything about this. now they telling me to pay more money to get the glasses thinned. I need the head of this company to call me. This was the Cornubia branch in Phoenix, absolutely unprofessional people working here.