Incorrect information just to close a sale

I'm so disappointed in the service I got from Specsavers in Tshwane Mall Mamelodi ...initially I was very happy,I felt I wa given a great cost effective solution to my problem only to find that I was given incorrect information just to make a sale.i had my daughter's glasses done elsewhere,not at Specsavers..she broke her frame and we eent to Specsavers to see what my option are with regards to sorting her out.i was very low on cash and since she obviously needs her glasses i was adviced to replace her frame .they had one that fit her lenses at only R1000.i was happy.i was also told that since my daughter is very active i need not worry since her frame comes with a 1 year warranty..all their frames come with a 1 year warranty ..that clinched the deal for me..i paid the R1000 cash and i was happy...fast forward a couple of months nd her frame got a little bent..I wrnt to them because i didnt want her to break the frame..a different consultant told me that he would try and straighten them out at my own risk..I agreed because it made no difference,if the frame breaks tjen they would have to replace it because we still had the 1 year warranty that comes with the frame...we'll..it broke...and I was told I'm not on the system because I'm a cash client and secondly there's no warranty because her glasses were not done at Specsavers .I walked out of Specsavers with broken glasses a day before school started.im furious.all they had to do was give me correct information so that i can make an informed decision instead of hustling me into buying a frame .my child now is suffering without her glasses.the name Specsavers leaves a bad taste in my mouth