jR
jennifer R
1 reviews | Active since Jul 2011
10 Dec 2015, 13:10
INCORRECT BILLING
I HAVE AN ACCOUNT AND NEVER DID I RECEIVED A STATEMENT ON THE ACCOUNT PAYMENTS WERE MADE REGURLYAND I HAVE REQUESTED TO PAY IT MYSELF THROUGH EFT, I HAVE THAN WROTE A LETTER TO FEVERTREE INFORMING THEM THAT I REQUESTED A STATEMENT WHICH WAS SEND TO ME AND THAN I HAVE NOTICED THAT SMS CHARGES AND TELEPHONE CALLS BILLINGS WERE ADDED ON MY ACCOUNT OF WHICH I NEVER RECEIVED ANY SUCH COMMUNICATION FROM FEVERTREE, I AGAIN WROTE TO THEM AND ONLY AFTER THAT DID I RECEIVE A SMS REMINDER FOR PAYMENT, I HAVE REQUESTED THAT MY ACCOUNT SHOULD BE RECTIFIED TILL TO DATE NOTHING HAS HAPPENED NO CORRECTION WAS MADE ON MY ACCOUNT
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Spec-Savers SA's replyOfficial
14 Dec 2015, 16:36Hello monraylw,
Thank you for bringing the matter to our attention.
As per our telephonic conversation, I have addressed your complaint with Fevertree and I am aware that an amount of R64.00 (SMS charges) has been withdrawn and an updated statement has been sent through to you as well.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for bringing the matter to our attention.
As per our telephonic conversation, I have addressed your complaint with Fevertree and I am aware that an amount of R64.00 (SMS charges) has been withdrawn and an updated statement has been sent through to you as well.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Best regards,
Spec-Savers SA's reply14 Dec 2015, 16:36
Official
Hello monraylw,
Thank you for bringing the matter to our attention.
As per our telephonic conversation, I have addressed your complaint with Fevertree and I am aware that an amount of R64.00 (SMS charges) has been withdrawn and an updated statement has been sent through to you as well.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for bringing the matter to our attention.
As per our telephonic conversation, I have addressed your complaint with Fevertree and I am aware that an amount of R64.00 (SMS charges) has been withdrawn and an updated statement has been sent through to you as well.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Best regards,