incompitent service

Let me start by saying this the staff is friendly. Then service is horrible. My wife's glasses had to be redone, tthe first time they swopped the lenses around, the second timebthey messed up the prescription, now we are paying for glazes thatnare incorrect, in want this sorted out! But by a different branch, a competent branch. Or we have to be refunded for the payments done already. Secondly, I ordered trial contact lenses, one broke, by all means, these things happen. The lady ordered a replacement, butnitnwas for then wrong eye shape!!!!! How can one store make so many mistakes?? This is unacceptable! In have been using Spec-savers since 2007, but never had these kindnof problems.