MS
Michelle S
1 reviews | Active since Aug 2015
17 Mar 2016, 14:27
*********** WITH ONLINE ORDERS
I ordered my lenses on 25/02/2016 and I'm STILL struggling to get feedback, let alone get my order delivered!!! Every single person I spoke to is unprofessional and ***********. Their so-called online orders team consists of one person - every time I called I was told I need to speak to Meelan!?!?! How can one person deal with the whole of SA's online orders?? Am I missing something!!<br> Cut a long story short - I have just cancelled my order today 17 March 2016 - almost a month after placing my online order. I thought ordering online would simplify my life - it only caused me more frustration and hassles!! They could learn a thing from their European/UK counterparts on service delivery!!
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Spec-Savers SA's replyOfficial
08 Apr 2016, 10:20Hello shells111,
Thank you for bring the matter to our attention.
I have addressed your complaint with our online team and our Marketing Manager and I am aware that she has made contact with you to apologise and to resolve the matter.
You have elected to go to Spec-Savers N1 City in Cape Town for your contact lens Comprehensive exam and a complementary 6 months supply will be at no charge to you.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for bring the matter to our attention.
I have addressed your complaint with our online team and our Marketing Manager and I am aware that she has made contact with you to apologise and to resolve the matter.
You have elected to go to Spec-Savers N1 City in Cape Town for your contact lens Comprehensive exam and a complementary 6 months supply will be at no charge to you.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Spec-Savers SA's reply08 Apr 2016, 10:20
Official
Hello shells111,
Thank you for bring the matter to our attention.
I have addressed your complaint with our online team and our Marketing Manager and I am aware that she has made contact with you to apologise and to resolve the matter.
You have elected to go to Spec-Savers N1 City in Cape Town for your contact lens Comprehensive exam and a complementary 6 months supply will be at no charge to you.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for bring the matter to our attention.
I have addressed your complaint with our online team and our Marketing Manager and I am aware that she has made contact with you to apologise and to resolve the matter.
You have elected to go to Spec-Savers N1 City in Cape Town for your contact lens Comprehensive exam and a complementary 6 months supply will be at no charge to you.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa