*********** staff

<p>Dear Spec-savers SA</p> <p>I have been a customer of yours for more than 10 years, and have never had such bad service over the past 2 years from your Tygervalley Branch. I am not one to complain but I have had enough now of *********** staff. The standards/service from your Tygervalley branch has dropped significantly.</p> <p>I am not sure if your ordering system is too difficult/ complicated for some of your staff? It is extremely frustrating that there are so many mistakes. The contact lenses I order takes about 5 weeks to arrive, which I understand that it has to come from abroad. But when I place an order and after 5 weeks I HAVE to phone to find out if my order has arrived, your staff tell me sorry they forgot to place my order?? This has happened more than once! My recent order, they only placed an order for ONE eye, and your staff uses the same excuse, sorry they forgot to order my contact lenses for my other eye?? Is this an acceptable excuse?? Now I have to wait another 5 weeks (10 weeks total) for the balance of my order. Is this fair?? </p> <p>To top everything off when I collected my contact lenses for my ONE eye, the invoice was incorrect! Mistake after mistake. If I did not check my invoice, you would have overcharged and stole money from me? How many customers are you doing this too?</p> <p>Please sort this mess out!!</p> <p> </p>