SK
Sissy K
1 reviews | Active since Sept 2015
24 Aug 2020, 14:46
*********** staff
Southgate mall
I got there with my Mom who is well over 60 and 4 staff members were present and one was assisting one client and the rest sat there without helping There was no welcoming attitude even on their faces after about 10 minutes of waiting we took a business card and left. Staff there have no idea what customer service is
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Spec-Savers SA's replyOfficial
01 Sept 2020, 16:33Dear Sissy K,
On behalf of Spec-Savers head office, we sincerely apologise to you and your Mom for this unfortunate experience, this is not the level of service that we strive for as a brand. We have sent everything through to a Spec-Savers representative to step in and attend to the matter and will be in direct contact with you.
Thank You & Kind Regards
Spec-Savers Head Office Team
On behalf of Spec-Savers head office, we sincerely apologise to you and your Mom for this unfortunate experience, this is not the level of service that we strive for as a brand. We have sent everything through to a Spec-Savers representative to step in and attend to the matter and will be in direct contact with you.
Thank You & Kind Regards
Spec-Savers Head Office Team
Spec-Savers SA's reply01 Sept 2020, 16:33
Official
Dear Sissy K,
On behalf of Spec-Savers head office, we sincerely apologise to you and your Mom for this unfortunate experience, this is not the level of service that we strive for as a brand. We have sent everything through to a Spec-Savers representative to step in and attend to the matter and will be in direct contact with you.
Thank You & Kind Regards
Spec-Savers Head Office Team
On behalf of Spec-Savers head office, we sincerely apologise to you and your Mom for this unfortunate experience, this is not the level of service that we strive for as a brand. We have sent everything through to a Spec-Savers representative to step in and attend to the matter and will be in direct contact with you.
Thank You & Kind Regards
Spec-Savers Head Office Team