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CT
Craig T

1 reviews | Active since Feb 2013

30 Sept 2020, 16:52

*********** and bad service.

On 4 Sept i went into your store for an appointment and ordered an new pair of multifocals, was told 2 weeks before they will be ready, on 18 sept i was called and told they are ready, i went in to collect only to discover the lab had left out the reading script, they were sent back to be redone and i was told it would be quick as the lab had been *********** with the prescription. We are now almost another 2 weeks later and still not received the glasses....payment was taken on day one but goods not received, this is not a good reflection on the company

0
Replies (6)
Spec-Savers SA
Spec-Savers SA's reply30 Sept 2020, 16:57
Official
Dear Craig,

Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your matter with the utmost urgency. 

Warmest regards
Spec-Savers Head Office
CT
Craig T's update04 Oct 2020, 14:15
Reviewer Update
So much for that, not a word from anyone.
CT
Craig T's update10 Oct 2020, 16:59
Reviewer Update
Still no reply or any contact from specsavers, Basically “stuff you the customer”
Spec-Savers SA
Spec-Savers SA's reply12 Oct 2020, 09:24
Official
 Dear Craig

We offer our sincere apologies for the delay. We will follow up immediately and make sure that you are contacted.

Warmest regards
Spec-Savers Head Office
CT
Craig T's update22 Oct 2020, 16:52
Reviewer Update
21 October and still nothing from specsavers, they keep lying saying someone will contact you but clearly they are a business that does not care about their customers.
Spec-Savers SA
Spec-Savers SA's reply22 Oct 2020, 16:59
Official
 Dear Craig

 We will follow up immediately and make sure that you are contacted. We will arrange for the Spec-Savers Head Office representative to step in and assist with the utmost of urgency.

Warmest regards
Spec-Savers Head Office