Incompetence of staff

Very disappointed with Specsavers East Rand Mall due to the fact that my wife booked a double appointment for her and myself just to find out when we get there it is only one appointment. This after I had to take off early from work and also the fact that my wife suffers from a medical condition that drains our medical savings early in the year. We are now in the above threshold period, were the medical aid will pay towards spectacles but unfortunately I have two choices. 1 go in the new year and it gets paid from our medical savings that drains it earlier or 2 hope we get into the above threshold period again late in 2022 and then try again. This is totally unacceptable seeing as my wife's medical condition requires every cent in our medical savings account which does not allow me to get new spectacles. The question is will specsavers now do a eye test and supply my spectacles at no cost or how are they going to resolve this issue.