OD
ONGEZWA D

1 reviews | Active since May 2018

10 Feb 2020, 13:47

IMPRESSIVE ACCOUNTABILITY, INTERGRITY AND PROFFESSIONALISM

Last Friday I wrote a review about the Sterkspruit and Hellopeter intervened and the matter was resolved. I am very impressed with the timeous manner that the optometrist attended to this matter and he even wrote off the amount that was due. Thank you for reminding me why I am still a loyal patient of Spec Savers SA for more than a decade. I like the fact that accountability was taken and my distress was empathized to by the optometrist and he kept his word that he will sort this matter out in no time.

A HEARTFELT APPRECIATION FROM A PATIENT WHO IS LOYAL TO THOSE WHO TREAT HER WITH RESPECT.

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply10 Feb 2020, 15:06
Official
Dear Ongezwa,

We take great pleasure in reading your detailed feedback, and we thank you for continuing your journey with us. 

We pride ourselves on great customer service and we are pleased to know that we were able to attend to your matter and meet your expectations. 

We will be sure to inform the Practice owner and the head office team.

You must have a lovely day further!

Thank You & Kind Regards
Spec-Savers Team