ill mannered staff, colord male

I foned the store to enquire about an appointment I would like to make upon answering the call the gentleman I spoke to had no telephonic skills or people skills he had a very bad attitude, and when I asked him to repeat his name his response was I only speak once, this is not the first time I've had bad service, on a previous occasion one xhosa female consultant with specs was very rude aswell and when asked bout the manager I was told his not available, the colord gentleman helping me on the fones response was his the technician and not a receptionist and dropped the call, I proceeded to call back twice and on both occasions he picked up again and dropped the calls once agen, yesterday I proceeded to call the store again wanting to speak to the manager and this ill mannered person answers again and asks what my issue is why can't I cum to the store to make n appointment instead of bothering him with stupid questions n dropped the call I'm disgusted by the level of service an will never again set foot in a specsavers as I feel they don't take their clients or business serious